❓ Frequently Asked Questions

Frequently Asked Questions (FAQ)

👟 Are the sneakers original?

At The Kick Code, we strive to ensure that every pair we offer is authentic . Each pair goes through a detailed inspection process, and the original boxes include tags and codes that can be verified. Additionally, you can check out real reviews from satisfied customers on our Vinted profile (thekickcode).

⭐ How is the quality and presentation?

Each sneaker is delivered after a premium quality control :

  • First-class materials and careful finishes.

  • Comfort from the first use.

  • Secure and presentable packaging, so your purchase arrives ready to enjoy.

🚚 How long do shipments take?

  • 📦 Europe : 3 to 7 business days.

  • 🌎 Rest of the world : 7 to 15 business days.

All orders include tracking so you always know where your package is.

🔄 Can I return sneakers?

We accept returns only for manufacturing defects .
To manage it:

  1. Please report the problem within 5 days of receipt .

  2. Keep the product unused , with tags and original packaging.

  3. 📩 Write to us via WhatsApp, email, TikTok, or Instagram and we'll help you.

💳 What payment methods do you accept?

100% secure payments with:

  • Credit and debit cards.

  • Apple Pay and Google Pay .

  • Other reliable electronic methods.

📏 How do sizing work?

We use the official Nike/Jordan guide as a reference.

  • Most sneakers are true to size .

  • If any model has a different size, we specify it in the product description.

💬 Where can I see real reviews?

All of our reviews are authentic and verified . We started on Vinted , where we're still active under the profile: thekickcode . There you can read reviews from customers who have already trusted us.